This website is operated by Big Mouth Clothing Limited, trading as Lemon Fish Clothing. We are registered in England and Wales (company number 07980469), registered office address St Albans House, St Albans Road, Stafford, United Kingdom, ST16 3DP. We are registered for VAT (VAT number 127105349).
PRICES AND PAYMENT
As product designs are printed to order, payment is required prior to print and despatch. You can pay by Bank Transfer, Cash or cheque. You can e-mail us with the details of your order and send a cheque or postal order (made payable to Big Mouth Clothing) to the registered office address listed at the bottom of this page. We can only accept cheques, in Sterling, from UK banks.
Payments are secured via SSL to encrypt payment details for added security.
When you place an order, we will send you an acknowledgement to the e-mail address you have supplied. We will then check product availability and the details of your order and will send you further e-mails to provide you with updates on your order and its despatch.
If we have reason to suspect that your order is fraudulent, we may cancel the sale and not supply products.
If we are unable to fulfil your order for any reason, we will inform you as soon as we can and refund the payment you have made.
Delivery costs are based on the delivery address destination. We charge £5.99 (Ex VAT) for FedEx next day delivery unless other delivery arrangements have been made. Lemon Fish Clothing takes no responsibility of FedEx or other courier services.
CANCELLATIONS AND RETURNS
If you wish to cancel your order, please e-mail us as soon as possible as your order may be completed within 24 hours of your order being confirmed. We may be unable to refund the full cost of your purchase if your goods have already been made to your design requirements. Once garments have been fully customised, we will no longer be able to refund the cost. We will always refund the delivery costs if your order has not been despatched. We will only refund and accept returns if the garment has a defect or is damaged.
HOW WE USE YOUR PERSONAL INFORMATION
Lemon Fish Clothing commits to protect your privacy and will only use the information you have supplied in accordance with the Data Protection Act 1998.
INFORMATION PROVIDED DURING REGISTRATION AND PURCHASE
We will use the email address you provide to contact you to confirm your order and to let you know when your order has been despatched. We will also contact you by e-mail if we are unable to supply any part of your order or there are any other problems with your order. Your e-mail address will also be added to our mailing list to receive information, offers, and other related information and products that may be of interest to you unless you arrange to be taken off the mailing list.
We may also record which products you are interested in as well as general customer visit patterns and site use.
We maintain security and privacy of your personal details at all times.
You have a right to request a copy of the information we hold about you at any time. As per the Data Protection Act, we will charge a fee of £10 for processing and supplying this information.
CHANGING YOUR PERSONAL INFORMATION
If you want to make changes to any of the information you have given us, you may change it at any time by emailing Lemon Fish Clothing.
All possible care is given to ensuring the products sold from Lemon Fish Clothing are fit for purpose. However, the purchaser is responsible for satisfying themselves that the goods purchased are safe and suitable for the person for whom they are intended. Lemon Fish Clothing cannot be held responsible for injury or damage caused by misuse or inappropriate use of any products purchased from this site.
If any of these terms are found to be unenforceable or invalid, it will not affect any other clause, all of which will remain in full force and effect.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to these terms and conditions whenever we deem necessary, without prior notice. Any changes will come into force as soon as they are posted on the website.
Nothing in these terms affects your statutory rights.
NAME & REGISTERED OFFICE
Big Mouth Clothing Limited
St Albans House
St Albans Road
Company No. 07980469
VAT No. 127105349